Friday, September 10, 2004

Observe and comment on the major decision points and analysis leading up to key decisions

Legal extranets can be used to solicit client input when and as major decision points are approaching. One common strategy is to add an upcoming event or task to a system and generate an email based on the addition of that item requesting client feedback.

With this feedback, law firms can be sure client wishes and needs are properly understood prior to taking actions towards the resolution of a particular issue of importance.