Technical Tip

Be sure that you have a strong mechanism to track usage on collaboration sites. With this in place, you can follow-up with those using the systems to ensure the systems are doing what needs to be done. One can also follow-up with those not using the system to see why they are not using the systems and to ask if they need training, assistance, other features, etc. Usage measurement tools, properly deployed, can help those managing portals and collaboration systems provide more targeted and focused client service to their user community.